Terms and Conditions

Please read our Terms and Conditions carefully before using our website. By placing an order through our website it will be deemed that you have read, understood and agreed to these Terms & Conditions.


All items are subject to availability. There may be a delay in dispatching your order if any item is out of stock. Most orders are dispatched within 5 working days (10 days for personalised goods). You will be notified and given the opportunity to amend or cancel your order, if expected dispatch exceeds this period.

We take all reasonable care to ensure that descriptions, photos and prices of our goods are as accurate as possible. However, there may be rare occasions when the information on the website may not reflect the position exactly at the point an order is placed. Please note that as items are handmade there may slight variations in colour, size and design. We reserve the right to review the price of any item. If any item you have ordered is subject to any increase in price, we will notify you prior to dispatch.


On receipt of your order, we will send you a confirmation by e-mail that your order has been received. We reserve the right not to process your order following this acknowledgement and accordingly we will notify you by e-mail if this is the case. Our acceptance of an order does not take place until despatch of the order, at which point the purchase contract will be made.


Any information supplied by you will be treated as being supplied in confidence. We will collect and store information supplied for our own use and for purposes connected with your instructions or enquires. We will not disclose the information to third parties without your permission. Sweet William does not store any of your financial information including credit or debit card details.

On our homepage you are given the option to sign up to receive information from Poetiquette & Co by post or e-mail about our products and promotions. You may unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line, or by e-mailing us at info@poetiquette.co.uk.

Cancellations & Returns

Should you wish to cancel your order prior to dispatch, please contact us ASAP. If your order has already been dispatched we will be happy to offer you an exchange or refund. Personalised items can only be returned or exchanged if faulty. Please see our refunds policy for full details. Your statutory rights are not affected.
Please email and let us know as soon as possible if you would like to return an item. Please return the item/s in their original condition within 14 days and we will refund you (excluding postage charges). Please use the original packaging to ensure against breakages. It is important to return items by recorded delivery as we cannot be held responsible for any items lost in transit. We will refund or exchange your order once it is received by us.

Unfortunately due to the nature of the products we are unable to refund or exchange personalised items.


You can pay online using Visa, Delta, Electron, Mastercard, Maestro, Solo and American Express via your PayPal account. If you do not have a PayPal account, once you have clicked on the PayPal tab, you will be given the option to pay directly by your credit or debit card. Alternatively, you can send us a cheque. Orders will not be processed until the cheque has been cleared.

If the issuer of your payment card does not authorise payment, we will not be liable for delay or non-delivery of goods. We retain the legal ownership of all goods until full payment has been made by you and received by us.


The content of this website remains the property of Poetiquette & Co Ltd and is copyrighted with all rights reserved. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited. You may not modify, delete, distribute or post anything on this website for any purpose.

We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. We shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.


Poetiquette & Co cannot be held responsible or liable for your use of any websites that are accessible from this website. We do not endorse, and do not have any responsibility for any other websites, including their products and services, content and website use policies. You access all other websites from this website entirely at your own risk.

Force Majeur

We do not take responsibility for any event that is outside our control, nor for any consequential loss arising from such an event.

Entire Agreement

This agreement supersedes any prior agreements or arrangements which have subsisted between us. We reserve the right to change any of the terms and conditions at any time.